Support Articles - Purple Penguin Media Suppor http://www.purplepenguinmedia.co.uk Wed, 02 Aug 2017 17:15:35 +0000 Purple Penguin Media en-gb Google Analytics Intro http://www.purplepenguinmedia.co.uk/support-articles/google-analytics/google-analytics-intro.html http://www.purplepenguinmedia.co.uk/support-articles/google-analytics/google-analytics-intro.html Google Analytics Intro

Using Google Analytics

To Sign up, click here

When you have signed up, email your Purple Penguin account manager with your username and password, we will ensure your Purple CMS website is integrated with the Google Analytics service.

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info@purplepenguinmedia.co.uk (Administrator) Google Analytics Fri, 09 Mar 2012 14:23:31 +0000
Google Apps iPhone http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-iphone.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-iphone.html Google Apps iPhone

Note: These setup instructions are for Apple devices running software version 4.0.

To configure the 'Mail' app on an Apple device for access to Google Apps email, just follow these steps:

Make sure you've enabled IMAP in your main Mail settings

Open the Settings app on your device Tap Mail, Contacts, Calendars Tap Add Account...

Tap Gmail Enter your account information, being sure to use your full Google Apps email address

Tap Next, Tap Save, And you're done.

You can add additional accounts by repeating the same steps above.

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info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:23:11 +0000
Google Apps Blackberry http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-blackberry.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-blackberry.html Google Apps Blackberry

Note: While setup instructions are provided below, Gmail IMAP access is not officially supported for BlackBerry devices at this time.
To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screen
Select the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)
Follow the setup instructions provided on your device to create a new e-mail account
Be sure to enter the following:
Mail Server: imap.gmail.com
Username: [your full Google Apps email address]
Password: [your Google Apps password]
IMAP Port: 993
Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)
Select Next
Select Next again (bypassing the 'Additional Information Required' section)
Select your account type, then select Next
You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continue
Select the option that mentions 'IMAP/POP'
Select I will provide the settings..., then select Next
Select Set up existing email account...
Enter your Google Apps account information here, with 'imap.gmail.com' as your mail server
Select Next
Select Save
If setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen, labeled with your Google Apps email address.
Note: While setup instructions are provided below, Gmail IMAP access is not officially supported for BlackBerry devices at this time.
To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screen
Select the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)
Follow the setup instructions provided on your device to create a new e-mail account
Be sure to enter the following:
Mail Server: imap.gmail.com
Username: [your full Google Apps email address]
Password: [your Google Apps password]
IMAP Port: 993
Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)
Select Next
Select Next again (bypassing the 'Additional Information Required' section)
Select your account type, then select Next
You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continue
Select the option that mentions 'IMAP/POP'
Select I will provide the settings... then select Next
Select Set up existing email account...
Enter your Google Apps account information here, with 'imap.gmail.com' as your mail server
Select Next
Select Save
If setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen, labelled with your Google Apps email address.
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info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:22:57 +0000
Google Apps Calendar iPhone http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-calendar-iphone.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/google-apps-calendar-iphone.html Google Apps Calendar iPhone

Here is how to set up your iPhone or iPod Touch to sync calendars with Google over the air:

1. On your iPhone, go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add CalDAV Account

2. For the CalDAV settings, enter the following information. Note that your username should be the email address you use to access your Google calendar as well as the password.

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3. Then tap “Next” and it should verify your information.

4. If you can’t get your account verified, tap “Advanced settings” and make sure that “Use SSL” is On, that the port is 443, and that your Account URL includes the sign “@” in your email address.

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That’s it!

Now every time you add an event to your iPhone calendar, it will also show up on your Google calendar, and vice versa. You obviously need to have internet access from your iPod or iPhone for the data to sync.

Note that the sync is not immediate. It sometimes takes a few seconds but besides this, it works very well.

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info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:22:42 +0000
123-Reg Changing Name Servers http://www.purplepenguinmedia.co.uk/support-articles/domains/123-reg-changing-name-servers.html http://www.purplepenguinmedia.co.uk/support-articles/domains/123-reg-changing-name-servers.html 123-Reg Changing Name Servers

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info@purplepenguinmedia.co.uk (Administrator) Domains Fri, 09 Mar 2012 14:22:05 +0000
1&1 Changing Name Servers http://www.purplepenguinmedia.co.uk/support-articles/domains/11-changing-name-servers.html http://www.purplepenguinmedia.co.uk/support-articles/domains/11-changing-name-servers.html 1&1 Changing Name Servers

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info@purplepenguinmedia.co.uk (Administrator) Domains Fri, 09 Mar 2012 14:20:58 +0000
POP3/IMAP Email iPhone http://www.purplepenguinmedia.co.uk/support-articles/email-help/pop3-imap-email-iphone.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/pop3-imap-email-iphone.html POP3/IMAP Email iPhone

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info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:20:45 +0000
Thunderbird Setup Guide http://www.purplepenguinmedia.co.uk/support-articles/email-help/thunderbird-setup-guide.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/thunderbird-setup-guide.html Thunderbird Setup Guide

1. When you first launch Thunderbird you are asked to create a new account. First click Email account and click Next.

Thunderbird Account Wizard

2. Complete your name and email address then click Next.

Thunderbird Identity

3. Next you are asked for server information, see the options below the image for details .

Thunderbird Server Information

1. You can choose either POP or IMAP, we recommend POP.

2. Enter your Incoming Server name, this should be mail.yourdomainname.com

3. If you choose to use the Global Inbox, all emails will appear in the default set of folders. If you are running a single account or running multiple accounts but want all the emails to be delivered to the same place, you want to choose this option.

4. Enter your Outgoing Server name, this should be mail.yourdomainname.com

5. Click Next.

4. You are now asked for user information. See the options below the image for details.

Thunderbird User Information

1. Fill in your Incoming User Name, this is the same as your Account Username. If you are using a mailbox that you have added to your account, your Username will be 'Account Name + Mailbox Name'.

2. Leave the Outgoing User Name blank.

3. Click Next.

5. You are now asked what you would like to call your Thunderbird account. Type a name and click Next.

Thunderbird Account Name

6. You'll now see a summary of all the details you entered during setup. Check that everything is setup how you'd like it to be, if anything is wrong, just click Back and enter the right information. Ensure the Download Messages Now option is unticked. Click Finish.

Thunderbird Wizard Completed


Reading your email

1. In the screen that appears highlight your account name (above Inbox) and click Get Mail.

Thunderbird Get Mail

2. Now enter your Thunderbird password. (You can ask Thunderbird to remember this if you want). If you've filled in everything in correctly, you should now be able to start sending and receiving emails using Thunderbird.

Thunderbird Password Confirmation

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info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:19:56 +0000
Windows Mail Setup http://www.purplepenguinmedia.co.uk/support-articles/email-help/windows-mail-setup.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/windows-mail-setup.html Windows Mail Setup

Follow this guide to collect your email using the new default email application in Windows Vista

  1. Click on Start and then Windows Mail.
  2. When Windows Mail has opened, click on Tools. 
Vista - Windows Mail - Tools
Windows Mail > Tools

  1. Then click on Accounts.
Vista - Windows Mail - Accounts
Windows Mail > Tools > Accounts

  1. Next click on Add... and select E-Mail Account.
Vista - Windows Mail - Add account
Windows Mail > Tools > Accounts
Vista - Windows Mail - Add Mail
Email Account

  1. You'll then be asked to enter a name (e.g. your full name). Emails that you send to people will use what you write here in the "from" field. Once done, click Next.
Vista - Windows Mail - full name
Your full name

  1. Now add your email address and click Next. This address will be stored in the emails you send. If someone clicks on the reply button, this is the email address that will be used for that reply. If you make an error many of the emails that are sent to you may not reach you.
Vista - Windows Mail - email address
Your email address

    1. Next you will see a screen asking you to confirm your incoming and outgoing email servers. Make sure that you select your incoming email server as POP3.

      Incoming mail server (POP3) is

 mail.yourdomainname.com

      Outgoing mail server (SMTP) is

 mail.yourdomainname.com

Vista - Windows Mail - email address
Your server settings

  1. Next you will need to add your account username or mailbox name, then the password. 
    Your username will be all lowercase letters; your password is case sensitive. Make sure these are correct; if they are wrong you won't be able to get your email. Once added click Next. 
Vista - Windows Mail -username and password
Your username / mailbox and password

  1. The congratulations screen will now appear. Click on Finish to complete setup. 

    You can choose to not check for email when you first start Windows Mail by ticking the option box. 

Vista - Windows Mail -username and password
Congratulations


    Changing things later

    If you need to check or change your settings later, click on Tools. Then click on your mail account and click Properties. 
    A window will open with all your email settings. See the General tab for your contact information and the Servers tab for the settings.

    Vista - Windows Mail -username and password
    Checking or changing your settings later


    Setting up spam protection in Windows Mail

    Windows Mail has some features for helping you deal with unwanted spam emails. There is a mailbox for Junk E-Mail which Windows Mail will use for any mail that it identifies as such.
    You can decide how carefully emails are checked by altering your Junk E-mail options.

    1. Click on Tools, then click Junk E-mail Options...
    Vista - Windows Mail - Spam Protection
    Change your spam settings
    1. You can choose to have greater protection from spam emails, however this increases the risk that a legitimate email will be accidently identified as spam. 

      If you don't want to miss receiving an email from your friends and colleagues, click on the Safe Sender tab and add the email addresses of the people who you trust.

    Vista - Windows Mail - spam protection level
    Select spam level protection
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    info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:19:32 +0000
    Outlook 2007 http://www.purplepenguinmedia.co.uk/support-articles/email-help/outlook-2007.html http://www.purplepenguinmedia.co.uk/support-articles/email-help/outlook-2007.html Outlook 2007

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    info@purplepenguinmedia.co.uk (Administrator) Email Help Fri, 09 Mar 2012 14:19:15 +0000